April 2016 – Can You Optimize the Use of Pharmacy Technology?

Hope your new year is off to a great start and all of your technology wishes come true in 2016.

Over the years, many of the Pharmacy Technology frustrations shared with me have revolved around the absence of clear, comprehensive user’s manuals and the lack of proposed best practices or optimal workflows from the vendor.

For much of my career, the user’s manual just didn’t exist. It was written on site as we installed the software. Obviously, this approach clearly contributed to the lack of operational consistency and the less-than-optimal use of the technology.

The software frequently did far more than the trainees were able to absorb and therefore many features were underutilized until an enterprising pharmacist or technician was curious enough to question the status quo and experiment.

As we all agree, a major benefit of buying technology or automation rests in its ability to improve our efficiency or accuracy. Without the insight of proposed best practices, many pharmacists and technicians will try to bend the software to conform to their own workflows only to grow frustrated and create work arounds resulting in inefficiency, slower processes or worse, errors.

PharmacyDirectors.com is dedicated to collecting and sharing best practices and ah-ha moments to facilitate optimal use of current technology.
If you would like to be part of our network of contributors, please leave me a note on the comment form.

Jeff Patchett

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